What should I know about mentality and service culture in Bulgaria?

Bulgaria is friendly, safe and pleasantly non-pushy, though communication can be more reserved than in Spain or Italy. It is best to introduce yourself to new neighbours actively and respectfully, as immediate familiarity is unusual. Two real pluses are the very low crime rate and the absence of pushy sales. With tradespeople and smaller services, confirmations and schedules may need friendly follow-up, whereas appointments with authorities, lawyers and notaries generally run reliably. Svetlana knows these cultural codes and makes sure expectations, quality and agreements line up.